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Monthly payment
options are available for long-term plans, as agreed upon with
Fitness By the Bay at time agreement with discounts applied. Fitness By the Bay will refund or credit the unused portion of a plan only due
to extenuating circumstances that prevent the
completion of the plan as purchased.
Personal training plans can not be transferred to another
individual.
CANCELLATIONS
In order to cancel or reschedule an appointment, you must contact
Fitness By the Bay AT LEAST 24 hours in advance of the scheduled
appointment or you will be charged for that session. (NOTE: Any
exception to this policy will be made at the discretion of the
trainer.) Similarly, if Fitness By the Bay does not contact you at least
24 hours in advance to cancel or reschedule an appointment, you will
receive a complimentary half hour session, plus a make up session
for the one cancelled.
Cancelled sessions
need to be made up by the end of each paid month. For instance, you
cancel your session 24 hours in advance for the following day. That
session can be rescheduled, but must be made up that same month. If
extenuating
circumstances exist, missed sessions may be approved to be "Banked" for use at a
later date with no added fees.
TARDINESS
All clients and Fitness By the Bay are encouraged to be prompt. If a
client is not on time for the scheduled appointment, their
time will be deducted from the session at the full session price;
conversely, if Fitness By the Bay starts your session late, the amount of time will
be added for an extended session.
**NOTE -Please be advised that Fitness By the Bay will wait 15 minutes
for a scheduled client, after which time the session is subject to
cancellation, and client will be charged for a full session.
INDIVIDUAL OR GROUP SESSIONS
Clients cannot bring other individuals with them during their
session. Instead, they can take advantage of our Small Group
Personal Training (for two to three people). Personal training can
be done in groups, but the people in the group must have similar
goals. When Small Group Personal Training is requested, the group
must choose a leader with whom the trainer will coordinate session
times.
If one member of the
group does not show without a minimum of 24 hours notice to Fitness By the Bay,
the session will be considered paid for without a makeup session. If it is a prepaid session, the missing
individual will not be able to make up that session unless they pay
the difference for one full individual session.
REASONING
These policies and procedures have been put into place to protect
Clients, as well as Fitness By the Bay from missed sessions, wasted time
and lost fitness time or revenues.
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